Fraud Prevention: Avoiding Phone Scams

While many criminals are online stealing information, thousands are still affected by phone scams every year. Here are some tips to avoid being victimized.

Be Skeptical

Getting a call from a number you don’t recognize naturally raises skepticism. That’s good. Treat any unsolicited call as a potential threat. However, some scammers spoof numbers, so the call appears as if it’s coming from someone you know or a business you’ve worked with before. Stay on guard and spot red flags early.

Listen Closely

There are a few ways to identify phone scams. If the caller repeatedly tells you to trust him or her, for example, it’s a good sign that you shouldn’t. And if the offer seems too good to be true, it probably is. Be wary of contests you don’t remember entering and remain suspicious of anyone who needs a wire transfer or prepaid debit card transaction. Also, watch out for those who ask for your credit card information, account numbers and PINs—you should never give that information over the phone.

Take Time to Think

These crooks want as much data as they can get, as fast as they can get it. Many scammers will use high-pressure language to make you respond immediately. Don’t fall for it. Take your time and think about what’s going on. Ask clarifying questions. Get the caller’s information and tell him or her you’ll call back. If they seem hesitant or reluctant to let you off the phone, it’s likely fraudulent. Don’t be afraid to hang up if you feel uneasy.

Do Your Research

Look online for the originating phone number and see if others have reported it. Search for the company name with the words fraud or scam and watch if anything pops up. If a suspicious caller claims to be from a bank or credit union, go to the institution’s official website, call the listed number, then ask if they’re trying to reach you. If not, report it.

Act Swiftly

If you run into something suspect, file a complaint with the FTC. If a telemarketer calls you before 8 a.m. or after 9 p.m., report them to the FTC—the law prevents solicitation during those hours. Additionally, if you ever receive a pre-recorded call from a company that didn’t get your permission to contact you, report that, as well. On robocalls, don’t press a number to speak to a person or to be removed from a list, because that may cause more unwanted calls. Reporting phone scams will help you and prevent others from being hassled by the same treatment.