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What’s Your Return Policy?

Now that the holiday season dust has settled and most, if not all, of your Christmas decorations are stored, it’s time to decide which gifts you’re keeping and which ones you want to return. Maybe a shirt is the wrong size, or the family laptop you bought is a lemon—whatever the reason, here are some tips for making sure you don’t get stuck with unwanted clutter.

Review return dates

Exchange timeframes largely depend on the vendors. For example, Kmart purchases can be returned within 30 days, whereas Target allows 90 days. It can also depend on what you buy. Costco doesn’t have a limit for most things, but you’re given three months for electronics & appliances. Check the official site for specific policies.

Retain receipts

Always keep your receipts until the refund window closes. When giving presents, always include gift receipts. Having proof of purchase makes the exchange process go smoothly and it gives you additional options. For instance, some stores will accept returns without receipts, but only provide in-store credit.

Ready at the right time

If you wait until January to return a Christmas gift, you’ll probably be within allowed period and you’ll avoid the crowds. Reduce the chance of waiting in line even further by going early in the morning or late in the evening. Of course, you’ll circumvent this scenario completely by using online returns and simply shipping the merchandise back.

Read the fine print

You may not get the full amount when requesting a refund. Vendors such as Best Buy can charge a re-stocking fee and Amazon might deduct the cost of shipping. If you order from a third-party seller, its return policy may be entirely different. Some stores take returns on a case-by-case basis, so it doesn’t hurt to be kind when you ask.

Resolve it yourself

Finally, if you’re unable to return the item, or you don’t know where the gift was purchased, you can try selling it on eBay, listing it with your local classifieds or posting it on your social media pages. Alternatively, if you’re feeling philanthropic, you can give it to someone in need or donate it to charity—then you’ll benefit from good feelings, as well as a sense of accomplishment as you check off another item from your to-do list.

Joel Hilton

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