If your credit card is stolen, don’t go into a panic. It’s normal to feel angry or vulnerable, but keeping a level head and acting quickly will lessen potential financial injury. In fact, America First members have zero fraud liability if you quickly let us know about the situation. Here’s what to do if your credit card is missing.
See if you can find it
First, determine if you’re the victim of theft or you just misplaced your card. Retrace your steps and think of the last place you used it. Log in to your account and look at recent transactions. Pat down recently worn outfits, check under couch cushions, call any stores or restaurants you visited, and ask your spouse about it. Because when you report a card as stolen, it will be deactivated and replacing it may take a few days.
Turn It Off
If you have free Card Guard® mobile security from America First, you can turn off your Visa® as soon as you notice it’s missing. That will give you time to search those couch cushions one more time. If you find it, just press a button and turn your card on again. If your Visa doesn’t turn up and it’s off, whoever has it can’t use it.
Contact the card issuer
When you determine that your card is lost or stolen, contact your financial institution immediately. Have the following information ready to speed up the reporting process:
- Your name
- Which card was stolen
- When it was stolen/lost
- When and where it was last used
If your PIN was compromised, report that as well. Once reported as stolen/compromised, your card/PIN will be cancelled and new items will be issued. As previously mentioned, creating & delivering replacements can take a couple days, so be prepared to use another card or cash until then.
Review & update
Look over your monthly statement for unauthorized charges. If any appear that weren’t previously reported, let your institution know. Under federal law, if the transactions occur after the card is reported stolen, you cannot be held liable. And for those that took place before then, the maximum liability amount is $50.
And finally, when your new card is in your wallet, make sure to update your payment information for automatic transfers, such as your Netflix or cable bill. Not doing so can interrupt your movie, which could also induce panic attacks in some people.