By John B. Lund, President/Chief Executive Officer
Dear Valued Members,
During the past several weeks, we have all experienced considerable anxiety and made significant adjustments to how we interact with one another and conduct business. We’ve experienced fear, not just of potential illness, but that of facing significant hardships such as job loss, the inability to establish normal routines, dealing with children out of school, and other uncertainties. Throughout, I have certainly learned to more fully appreciate life and the good things we cherish most.
On March 16, America First quietly passed our 81st birthday. Over the decades, this organization has confronted innumerable challenges. However, it is clear that such difficulties do not define us, nor have they weakened our resolve. Instead, again and again, we choose to write our own story: We work together to surpass every obstacle, growing stronger all the while.
In trying times, we give each other and our shared communities time, means, and support. When disaster strikes, we rebuild damaged homes, businesses, and lives. We reach out to those in need at every opportunity. Since 1939, the credit union has genuinely cared for our fellow members, lifted and rooted each other on, and celebrated our success. We confront these moments as a united front, and I am profoundly comforted and encouraged to know that this will be no different; it is who we are.
America First is committed to protecting our common physical and financial well-being. The health of the membership and our employee team is the credit union’s number-one priority. Some necessary operational adjustments may cause inconvenience, but we’re grateful for your patience and understanding as efforts continue to reduce the ramifications of the coronavirus and related threats. We adjusted the hours and availability of some branches, and will be making ongoing changes as we monitor and assess current circumstances. An updated list is here. Please check the website regularly to see if your branch has been or will be affected. We encourage managing your money using online & mobile banking, with mobile deposit services, at our ATMs, or by calling 1-800-999-3961 for telephone banking and the contact centers.
If you are having financial difficulties, please get in touch immediately. Plans are in place to help ease the burden and strain of this crisis. We will do everything possible to minimize any lasting effects on you, your family, and your business.
America First is safe and sound. The credit union is well-capitalized, with sufficient reserves to weather turbulent economic cycles and impediments as they materialize. We are robust, vibrant, and capable of helping you achieve current and long-term goals. We appreciate your trust, support, and look forward to a lifetime relationship.